Questions
Answers to common questions.
Everything about enrolling, watching the lessons and getting help.
After you purchase
I purchased on the website but I have not received a download link yet. How can I get it?
Products purchased on this site are added to your account and available for streaming in your personal library. To access your purchases, log in with your email and password. Also check your spam folder, as the purchase confirmation email may have been lost there.
I made a purchase but a password was not created during checkout, and one is required when I sign in. How do I create a password?
If you have not created a password yet, use the log in page to set one for your account.
About your course
Who is this course for?
It is designed for anyone who is passionate about jewelry photography. You can use this knowledge in a professional setting, but it is just as useful for hobbyists and aspiring pros.
Is it for beginners or experienced photographers?
The course is accessible to everyone, even with no understanding of photography. The workflow is laid out in an intuitive way and can be fully used by beginners and experts alike.
How do I watch the course?
You watch the course online in your browser, on all your devices. Log in to the site from your computer, phone or tablet.
When does the course start and finish?
The self-paced online course is available on demand. You decide when you start and finish, and go at your own pace.
How long do I have access to the course?
Lifetime access. After enrolling, you have unlimited access to this course for as long as you like.
How do I download the lesson videos?
The lesson videos are streamed, not downloaded. Watch them with an internet browser by logging in to the site from your computer, phone or tablet.
Is this a one-time purchase or a recurring charge?
This is a one-time purchase. There are no recurring charges, and payment information is never stored.
Gifts and support
Can I order the course as a gift for someone?
Yes. First purchase under your own email address, then contact customer service to transfer the purchase to the recipient's email address.
What if I run into technical difficulties?
Every purchase includes free technical support. Send us a message and our team will help you as best they can.
Student Facebook group
When am I eligible to join the Facebook group?
After enrolling in the course, go to Facebook and request to join the private group. Customer service verifies that you are enrolled and grants you access.
Still need help?
Can’t find what you are looking for?
Send us a message and we will get back to you.